Personal Health Assistants for Employees
It’s not always easy navigating the health care system, but you don’t have to do it on your own.
TTUHSC El Paso HealthSelect medical plan participants have access to Blue Cross and Blue Shield of Texas (BCBSTX) Personal Health Assistants.
A BCBSTX Personal Health Assistant can:
Answer your questions about your plan’s benefits and coverage,
Tell you if a doctor, hospital or other provider is in the HealthSelect network.
Estimate the cost of health care services or procedures before you go to the doctor or hospital.
Tell you if you need a referral or prior authorization to see a health care provider or to schedule a service.
Check the status of your referrals and prior authorizations.
Make appointments for you.
Help you shop for cost-effective providers and earn HealthSelectShoppERS rewards.
To learn more about how BCBSTX Personal Health Assistants can help you, visit the BCBSTX Personal Health Assistants page on the HealthSelect website.
BCBSTX Personal Health Assistants are available by phone.
Call a BCBSTX Personal Health Assistant toll-free:
800-252-8039 (TTY:711)
7 a.m. - 7 p.m. CT Monday - Friday, and 7 a.m. - 3 p.m. CT Saturday
You can also communicate via secure chat and secure messaging 8 a.m.- 5 p.m. CT Monday - Friday, after logging into Blue Access for Members or from the BCBSTX App.
Don’t have Blue Access for Members? Learn how to register.